Travel Tracker Support Portal

Tips for Customers 2

• Enable JavaScript in a web browser
• Opening new incognito or new private window in Chrome or Firefox Windows for troubleshooting issues

Video Tips 51

• Creating and Using Sandboxes: Auto-Generating Routes
• Reviewing the Nightly File from Your Student Information System
• Tablet Feature: Actual vs. Planned Routes
• Reviewing Students' Change Requests
• Splitting and Combining Trips

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User Guides 4

• Using the Tablets to create and import routes
• Travel Tracker Routing - Adminstrator's Guide
• Rollover Process Guide
• Nightly SIS Import Guide

Release Notes 2

• Travel Tracker Routing Release 4.0 June 2020 Release Notes
• Release Notes - July 2020

Travel Tracker Routing Tips and Helpful Info 57

• Change Password for a User
• SPED trip designation in settings / how it affects "Find My Bus"
• Adding and Removing Stops from Runs
• All stops not showing on route sheet report
• Latitude/Longitude of Student Address

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Frequently Asked Questions 32

• How do I see upcoming field trips that have not yet been approved? (for transportation admins)
• Creating North Carolina State Yearly TD19 Report in the Travel Tracker
• Follow your request through the approval process for Athletic Trips
• How do I Cancel a trip
• How do I Reschedule a Trip

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Troubleshooting 6

• Internet Explorer 11 doesn't display some things correctly in the Travel Tracker
• Who has access to change the setup tables in the Travel Tracker? (Transportation admin use)
• Need 2 buses... the list displays only one even though I know another bus should be available?
• Daily Vehicle Schedule
• Cannot click on show/hide or any buttons in export reports in Travel Tracker

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Quick References and User Guides 16

• Quick Reference for Exporting
• Quick Reference for Child Nutrition
• Quick Reference for Location Level Approvers
• Quick Reference for Posting Payments
• Quick Reference for School Financial Secretaries/Bookkeepers

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How To's and Tips 26

• Submitting a request for an athletic trip
• Support Services Tab (Child Nutrition personnel use)
• Submitting a request for a field trip
• Follow your request through the approval process for Field Trips
• Printing Permission Slips and Directions

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Approvers 5

• Where do I go to find a trip... (Approver info)
• Where do I go to approve my trips? (Approver info)
• How do I ask for more information without denying the trip? (Approver info)
• How do I see trips for my location? (Approver info)
• How do I see overnight trips? (Approver info)

Vehicle Owners 8

• How do I quickly assign vehicles and drivers to trips? (Vehicle Owner info)
• I have a trip that asks for 2 vehicles, one with a lift and one without, how do I assign two different vehicle types? (Vehicle Owner info)
• I have a trip that needs 1 Yellow Bus and 1 Activity Bus, how do I assign two different vehicle types?
• Where do I go to find a trip? (Vehicle Owner info)
• Can I print a list of trips for the day? (Vehicle Owner info)

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Video Tips 32

• Searching for trips and assignments in one place (for administrators)
• Pulling a summary report for number of trips or vehicles per day - blocking dates if needed (Admins)
• Introduction to Travel Tracker (All Users)
• Using Special Dates in Travel Tracker (Admins)
• Travel Track Admin Tip - Impersonating a User (Admins)

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Travel Tracker for Field Trips 0