Travel Tracker Support Portal
English
English
Spanish (Latin America)
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
App-Garden
Tips for Customers
2
Enable JavaScript in a web browser
Opening new incognito or new private window in Chrome or Firefox Windows for troubleshooting issues
Travel Tracker for Routes
Video Tips
51
Creating and Using Sandboxes: Auto-Generating Routes
Reviewing the Nightly File from Your Student Information System
Tablet Feature: Actual vs. Planned Routes
Reviewing Students' Change Requests
Splitting and Combining Trips
See all 51 articles
User Guides
4
Using the Tablets to create and import routes
Travel Tracker Routing - Adminstrator's Guide
Rollover Process Guide
Nightly SIS Import Guide
Release Notes
2
Travel Tracker Routing Release 4.0 June 2020 Release Notes
Release Notes - July 2020
Travel Tracker Routing Tips and Helpful Info
57
Change Password for a User
SPED trip designation in settings / how it affects "Find My Bus"
Adding and Removing Stops from Runs
All stops not showing on route sheet report
Latitude/Longitude of Student Address
See all 57 articles
Travel Tracker for Field Trips
Frequently Asked Questions
32
How do I see upcoming field trips that have not yet been approved? (for transportation admins)
Creating North Carolina State Yearly TD19 Report in the Travel Tracker
Follow your request through the approval process for Athletic Trips
How do I Cancel a trip
How do I Reschedule a Trip
See all 32 articles
Troubleshooting
6
Internet Explorer 11 doesn't display some things correctly in the Travel Tracker
Who has access to change the setup tables in the Travel Tracker? (Transportation admin use)
Need 2 buses... the list displays only one even though I know another bus should be available?
Daily Vehicle Schedule
Cannot click on show/hide or any buttons in export reports in Travel Tracker
See all 6 articles
Quick References and User Guides
16
Quick Reference for Exporting
Quick Reference for Child Nutrition
Quick Reference for Location Level Approvers
Quick Reference for Posting Payments
Quick Reference for School Financial Secretaries/Bookkeepers
See all 16 articles
How To's and Tips
26
Submitting a request for an athletic trip
Support Services Tab (Child Nutrition personnel use)
Submitting a request for a field trip
Follow your request through the approval process for Field Trips
Printing Permission Slips and Directions
See all 26 articles
Approvers
5
Where do I go to find a trip... (Approver info)
Where do I go to approve my trips? (Approver info)
How do I ask for more information without denying the trip? (Approver info)
How do I see trips for my location? (Approver info)
How do I see overnight trips? (Approver info)
Vehicle Owners
8
How do I quickly assign vehicles and drivers to trips? (Vehicle Owner info)
I have a trip that asks for 2 vehicles, one with a lift and one without, how do I assign two different vehicle types? (Vehicle Owner info)
I have a trip that needs 1 Yellow Bus and 1 Activity Bus, how do I assign two different vehicle types?
Where do I go to find a trip? (Vehicle Owner info)
Can I print a list of trips for the day? (Vehicle Owner info)
See all 8 articles
Video Tips
32
Searching for trips and assignments in one place (for administrators)
Pulling a summary report for number of trips or vehicles per day - blocking dates if needed (Admins)
Introduction to Travel Tracker (All Users)
Using Special Dates in Travel Tracker (Admins)
Travel Track Admin Tip - Impersonating a User (Admins)
See all 32 articles
Travel Tracker for Field Trips
0